Return Policy
At Orra Kitchen, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Digital goods (e.g., downloads, subscriptions)
- Perishable items (e.g., food, flowers, cosmetics)
- Final sale or clearance items
- Personalized or custom products
Return Process
To start a return, please contact us at orrakitchen@gmail.com with the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photo evidence of the product being defective or damaged
Once approved, we’ll provide instructions on how and where to send your return.
Refunds Process
- Refunds are issued once your return is received and inspected.
- If approved, your refund will be processed within [7–10 business days].
- Refunds are credited back to your original payment method.
- Please note it may take additional time for your bank or credit card provider to post the refund.
Shipping Costs
- Customers are responsible for paying shipping costs for returning items.
- Shipping costs are non-refundable.
- If the product is defective or arrives damaged, we will send you a replacement with free shipping.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
orrakitchen@gmail.com